Q. I have forgotten my password. Can I have it reset?

A. Yes. By simply providing your email address, a new password will be assigned to your account and then emailed to you. Click here to send a mail to us

Q. I am receiving the message "Login Incorrect - Please Try Again." Why?

A. You have entered an incorrect username OR incorrect password OR you don't have an account with us.

Q. I am receiving the message "You must upgrade to access this feature." Why is this?

A. You have not purchased the correct paid subscription necessary to access this feature. Click here to check out our different subscription levels.

Login Problems Tutorial

The vast majority of login problems experienced by our members stem from one of the following three sources:

1. Browser Settings
2. Firewall Settings
3. Username and Password Settings

Please go through the following steps one-by-one, and you will be able to login. Do not skip steps as doing so will likely prevent you from resolving your problem!

Step 1. Check the link

Sometimes people have trouble logging in when they follow a direct link on our newsletter through web-based email (i.e. Hotmail, AOL, squirrelmail). If this is the case, try logging into our website directly at http://www.pleasetellmyfriends.com. Then go to the page mentioned in the email.

Step 2. Check your typing

Your Caps-Lock button should be ON . Usernames and Passwords are ALWAYS case sensitive. When logging in, look at your username. If it appears in all UPPERCASE letters, you know your Caps Lock button is on. This needs to be turned off. It is located on the left side of your keyboard.

Step 3. Reset your password

By simply providing your email address, a new password will be assigned to your account and then emailed to you. Click here to get your password. Remember to check your email for your new password.
If you still cannot log in after going through the Password Reset System process, continue to Step 45.

Step 4. Temporarily Disable Your Firewall

If you have a firewall such as ZoneAlarm, Norton Internet Security, or Norton Personal Firewall (to name a few), try disabling it temporarily. Many times these programs will not permit your computer to accept cookies consequently disallowing you access to this site. If you disable your firewall, and then find that you have access to pleasetellmyfroiends.com, you know that your problem was a firewall issue, NOT our website OR your Browser. Please re-enable it immediately and consult the firewall's manual for instructions on allowing your computer to accept cookies.

Step 5. Reset your Internet Explorer Browser to the Default Settings

If you have tried to log in and you are sure your username and password are correct and are being typed in correctly, you might have a cookie issue.

When using pleasetellmyfriends.com, you must have cookies turned on in order for your connection to be authenticated against our website. This allows you to have access to specific areas of the website, and allows us to differentiate you and other users.

Here are some additional steps you can take in order to reset your Internet Explorer back to it's original settings:

1.Click on Tools, Internet Options, Delete Files (in the Temporary Internet Files box). Check the 'Delete All Offline' checkbox and click 'OK'.

2.Click on the Security tab and click on the 'Default Settings' button or 'Default Level' button on the bottom right.

3.Click on the Advanced tab and click on the 'Restore Defaults' button on the bottom right.

4.Click on the Privacy Tab and click on Defaults

Now you can retry logging into Pleasetellmyfriends.com
If this still fails to work, proceed to step 5.

Step 5. Temporarily Use the Mozilla or FireFox Browser

If you tried all the above steps and you still can't login, please download the free Mozilla OR FireFox Browser which we also support. The reason for trying another browser is to determine if the one you have been using is the cause of your login problems. If Internet Explorer or AOL is giving you problems and Mozilla is not, then you know that you have a browser problem.
You can download both of these for FREE for Windows, Linux, or Mac OSX at www.mozilla.org